Hi, I am working on some development stuff on MS CRM 4.0 and would like to clarify one thing. We are implementing a custom functionality which routes a case from Public queue to Users Private Queue(Assigned Queue). When we route it, it is getting moved to users Assigned Queue. But, when we checked in Database we found the same case record in 3 places i.e. Public Queue, Users Private Queue and Users WIP Bin Queue. Is this the normal behavior when we route a case?
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How can we categorize whether a Case is currently present in Assigned or WIP Bin Queue? Please find the query result when we tried to search the case number we got 3 results. Any input is highly appreciable.Thanks & Regards Perfectionist.